Insurers can ease confusion and help customers pick up the pieces after a wildfire. (Photo: ALM Media archives) Insurers can ease confusion and help customers pick up the pieces after a wildfire. (Photo: ALM Media archives)

For many California residents affected by the state's deadliest and most destructive wildfire season in a century, the start of 2019 brought more confusion and frustration as they worked to put their lives back together.

The November 2018 fires claimed the lives of more than 100 people and consumed nearly 2 million acres, resulting in more than $11.4 billion in insured losses, according to the California Department of Insurance. Of the 46,000-plus claims filed, more than 13,000 insured homes and businesses suffered a total loss.

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