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 In the third installment of an ongoing podcast series, PC360 sat down with author and industry expert Troy Korsgaden to discuss client relationships, personal interactions with customers, and how agents and brokers can increase their relevance in the new insurance distribution ecosystem.

Korsgaden offers systems for agencies, agents and brokers to improve their personal interaction with customers. Take a listen in the video above.

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Danielle Ling

Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].