Making a personal connection with the injured employee begins with the first conversation and continues throughout their recovery. (Photo: iStock)
When an employee is injured on the job, there are multiple regulations, requirements, details and steps for the organization, the employee and their medical providers to complete. It can be an overwhelming process. But at the heart of the claim is a person who is hurt and suffering — an individual who may not know where to turn.
In recent years, there has been a dynamic shift in the focus of workers' compensation claim philosophy. In the past, many employers were interested in resolving claims as quickly and as economically as possible. The injured were often cynical and employers were eager to avoid litigation.
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