Top P&C insurers for customer satisfaction in 2024
Fresh research from the American Customer Satisfaction Index reveals insurers are holding steady with customers despite a difficult operating environment.
Since 2017, NU has partnered with the National Association of Professional Insurance Agents (PIA) to develop insights into the commercial lines segment from the perspective of independent Property & Casualty insurance agents and brokers throughout the U.S. This “Voice of the Agent” analysis forms a subset of the analysis developed by NMG Consulting as a part their annual Flaspöhler Study, used by carriers to help them best meet agents’ needs.
The study is a much broader exploration of competitive performance and the success drivers within the U.S. commercial lines industry, incorporating the views of 1,500 agents and brokers on a national basis, covering more than 200 insurance carriers. It provides significant insights into the books of business and challenges faced by P&C agents.
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Fresh research from the American Customer Satisfaction Index reveals insurers are holding steady with customers despite a difficult operating environment.
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