Striking opportunities for client relationship-building are hiding in plain sight when good business etiquette reigns — whether in first-time prospect meetings or greeting longtime clients (no fist-bumps, hugging or kissing, generally speaking). So says Daniel Post Senning, great-great grandson of etiquette icon Emily Post, in an interview.
Indeed, the art of good etiquette (the French word means "prescribed behavior") goes deeper than good manners, which typically evolve over time. Good etiquette is an expression of caring about others, which of course is helpful to gaining client trust, maintains Post Senning, 41, who, in the interview, discusses three scenarios in which good etiquette generates opportunities.
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