The industry used to be a tech laggard. No more. Though there's still much work to be done, most insurers are now better positioned to capitalize on their investment in technology. In the slideshow above, read about eight key insurance technology trends that continue to shape the industry. Related: What AI actually means for insurance Mike de Waal ([email protected]) is president and founder of Global IQX, an Ottawa-based software provider of web-based sales and service solutions for employee benefits insurers. These opinions are the author's own.