Rapidly evolving technology, changing customer expectations and the impending talent gap are causing some claims execs a few sleepless nights. (Photo: Shutterstock)
Yesterday, our experts shared that the talent shortage, increasing cyber risks, political uncertainty, balancing service and cost, rapidly changing technology and consumer expectations are some of the factors causing them concern. Finding solutions requires innovation and creativity, and many insurers are engaging their staffs to help solve these issues.
Addressing the talent gap
The industry has been aware for over a decade that a significant number of adjusters and claims professionals would be retiring in the near future, and that time is rapidly approaching. Some companies have created programs to capture institutional knowledge before it walks out the door, are cross-training their teams and identifying new technology to help mitigate the loss and a worker shortage. Our experts shared their insights on this challenge.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
