By threading together their entire customer experience, insurance companies can achieve better operational results with less. (Photo: Shutterstock)
When it comes to harnessing available technology to optimize customer experiences, most insurance executives will confidently tell you they're using it all. But interestingly industry statistics beg to differ. According to one industry analysis, the insurance industry as a whole, tend to be digital laggers. Many companies don't host an app, nor is the website optimized to mobile devices. There is a good reason for this trend too, digital transformation hasn't proven to have paid off in insurance as it has for other verticals.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
