With retirement looming for a significant number of insurance adjusters, The survey highlights how they view the future of the industry, their concerns and factors affecting insurance claims. (Photo: Shutterstock)
Talk to any insurer, third-party administrator or independent claims adjusting firm, and they will agree that major changes are taking place when it comes to handling insurance claims.
New technology is altering consumer expectations and making it easier to adjust claims in a timely manner. Some companies have siloed their training, as new claims adjusters work remotely from their desks and focus primarily on a specific type of claim such as auto. In addition, the number of experienced adjusters will continue to diminish as more and more reach retirement age.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
