Automated, on-scene contact is the linchpin enabling accident management at scale to offset claims cost while also delivering a higher-quality customer experience. (Shutterstock)
Rising auto-physical claims severity has prompted insurers to increase personal auto premiums — with limited success. An additional approach is the use of proven tools to better manage controllable loss costs through accident management (AM).
Effective AM protocols bring order and efficiency to the chaos of accidents. By capturing vehicles earlier and streamlining their handling, AM saves insurers unnecessary storage and municipal fees, secondary tow costs, car rental days and claim cycle time — resulting in a potential $3 billion savings industry-wide.
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