Insurers are now seeking greater relevance and engagement with policyholders to extend their value propositions as they compete for the role of trusted advisor. (iStock)
Insurance is entering a truly transformational phase — one in which customers, providers and new entrants are collectively redefining the nature and boundaries of the industry. In an increasingly global society that emphasizes mobility and connectedness, this transformation is enabled by digital technology and data, which are both advancing at an unprecedented pace.
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