It's the accumulation of seemingly minor issues that do the damage and make customers vulnerable to leaving for your competition. (Photo: Franck-Boston/Getty Images/iStock)
Many times you hear a salesperson say, "We service the heck out of our customers. They'll never leave us." But then a competitor walks away with an account. No one saw it coming or what went wrong.
You work hard getting new accounts, take servicing them seriously, and yet they still leave. Why?
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