Darrell Brown believes that claims management is about helping people and involves more than just paying bills or meeting compliance standards. (Photo: Stephen Spillman)
Traditionally, the insurance industry is not known for being a change leader, and yet as technology advances and new risks evolve, executives are recognizing the need to adjust and adapt in order to remain competitive.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
