Great managers facilitate healthy debate and conflict, they hold people accountable for agreements that are mutually set, and they allow for their people to solve their own problems. (Photo: Shutterstock)
Why is it hard to find good managers? Because the wrong people are promoted for the wrong reasons and expected to execute with little to no training.
If you're in management, forget what made you successful in sales, service or operations and re-learn what makes for an effective manager.
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