The Insurance Digital Revolution (IDR) is an industry campaign fueled by the belief that digital technologies enable independent insurance agents to improve customer satisfaction, grow business and increase profitability.
IDR's recent "Insurance Digital Transformation Survey" found that although insurance agents are becoming more adept at using digital business tools, significant gaps remain when it comes to agents and such issues as cybersecurity preparedness.
The good news is that agents now tend to spend less time scrutinizing internal processes and more time exploring fresh ways to engage today's predominantly digital- and mobile- audiences. Here are some additional findings from IDR's study…
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