Our lives comprise hundreds of choices every day — small ones that we make without a lot of thought, and others that we agonize over for days or weeks. At the recent WCI conference in Orlando, Fla., Sedgwick President and CEO David North shared his perspective on the choices we make, how they are influenced by who we are, and the impact they have on who we become.

"Choices have ramifications. Some of them will shape you as a person, shape others' opinions of you or shape your future," he advised. "Choices do matter. Choosing not to do what is right in your belief system is a significant choice. If you choose to not do the right thing, then that choice will influence the perception of who you are by those around you." He said that people will either expect you to make a wrong choice before you even act, or they will expect you to make the correct choices when needed.

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Making hard choices

North explained that injured workers do not choose to get hurt, but when they do, the process is complicated and they are faced with pages and pages of paperwork at a time when they are already not feeling well. He encouraged the audience to "do the right thing" for these workers. He encouraged them to "be the colleague you want your company to embrace. Demonstrate the characteristics you want your boss to have. Caring about co-workers and injured workers is doing the right thing."