CSAA Insurance Group president and CEO to retire after eight-year run
Among her career accomplishments, Downey was named Humanitarian CEO of the Year by the American Red Cross Area Chapter.
Paula Downey, president and CEO of CSAA Insurance Group since 2010, has announced that she will retire following a search for her successor. Her 45-year career dedicated to serving AAA members first began after an internship with AAA in its claims department as a junior in high school.
In her role as president and CEO, Downey led the AAA insurer through a transformation aimed at improving the customer experience and launched a customer-centric strategy. The company executed this transformation while simultaneously growing revenue by $1.5 billion to $4 billion in 2018.
Related: From intern to insurance company CEO: Paula Downey’s rise to the top of CSAA
Notable accomplishments
Among her career accomplishments, Downey was named Humanitarian CEO of the Year by the American Red Cross Area Chapter; she was also repeatedly honored as one of the Bay Area’s Most Influential Women in Business by the San Francisco Business Times.
“The insurance industry is extremely dynamic, and slowing down is not an option,” Downey said in a statement. “A smooth handoff of leadership is critical, and I will be fully engaged in executing our strategy and serving AAA members until our board names my successor.”
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