USAA delivers the best customer experience in the insurance industry, according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers.
15 insurance carriers were included in this year's list. USAA earned the highest score with a rating of 75%, placing it 65th overall out of 318 companies across 20 industries. USAA has led the insurance industry every year since 2011.
Related: Top 15 private passenger auto carriers for 2017, as ranked by NAIC
|The full list
The ratings of all insurers in the 2018 Temkin Experience Ratings are as follows:
- USAA – 75%
- State Farm – 72%
- MetLife – 70%
- GEICO – 69%
- 21st Century – 68%
- Allstate – 68%
- The Hartford – 67%
- Progressive – 67%
- AAA – 65%
- American Family – 65%
- New York Life – 65%
- Farmers – 63%
- Travelers – 63%
- Nationwide – 61%
- Liberty Mutual – 60%
Overall, the insurance industry averaged a 67% rating and tied for 9th place out of 20 industries. The average rating of the industry decreased by 1.3% between 2017 and 2018, from 68.5% to 67.2%.
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Denny Jacob
Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected].
