Overall, the insurance industry averaged a 67% rating and tied for 9th place out of 20 industries. Overall, the insurance industry averaged a 67% rating and tied for 9th place out of 20 industries. (Photo: Shutterstock)

USAA delivers the best customer experience in the insurance industry, according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers.

15 insurance carriers were included in this year's list. USAA earned the highest score with a rating of 75%, placing it 65th overall out of 318 companies across 20 industries. USAA has led the insurance industry every year since 2011.

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Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected].

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