suitcase

One of the busiest times of the year for travel is now underway — with wave season already on cruise control, spring break heating up and summer holidays right around the corner. While the feeling of anticipation prior to taking a trip can placate even the most organized packers among us — losing that precisely packed suitcase can quickly drain the excitement from any vacation.

So, what do you do if your luggage is lost or stolen? Well, hopefully you have travel insurance that covers baggage.

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Not all travel insurance plans cover baggage

Many consumer travel insurance plans cover lost or stolen baggage at varying levels, depending on the type of plan. However, not all plans do cover baggage, so make sure you check your policy, preferably before you buy it.

If you have any questions on whether your policy covers luggage, make sure you contact your insurance company.

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What your insurance clients need to know

If you do find yourself in the precarious situation of being left with only the clothes on your back, here are five things you should know before you file a claim with your insurance provider:

  1. You will most likely need to be able to substantiate the claim. If your suitcase was misplaced by your airline, they will provide you with a report that confirms the bag was lost. The same is true if your bag was damaged while in their custody. If you're luggage or personal effects are stolen, you will likely need a police report to substantiate the claim.
  2. If you are travelling with high-value items, such as designer goods, cameras, or electronics, take a picture of valuables while you're packing as proof that you had them. This will expedite the claims process.
  3. Receipts can be very helpful. While it's unrealistic to expect you to have the receipt for those designer jeans you bought last year, do keep receipts of anything you purchase while on your trip. Some insurance companies will deduct the amount payable if you don't have receipts for your items.
  4. Keep in mind that if you do indeed have baggage coverage as part of your travel insurance policy, you might also have baggage delay coverage. This coverage will reimburse you for essential items like clothing and toiletries if your bags are delayed in being recovered, but not outright lost.
  5. Lastly, many travel insurance policies are excess or secondary — to other coverage providers such as homeowners' or renters' insurance, or to any reimbursement provided by a common carrier (e.g. an airline). You might need to file a claim with one of those entities first, but, if they don't cover everything you can also file a claim with your travel insurance provider. As an example, say your claim is for $700, but you have a $500 deductible on your homeowners' policy. You would first file a claim with your homeowners' insurance provider first, then file with your travel insurance provider to show that you were only reimbursed $200 of your $700 loss and they will make up the excess.
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Read policies carefully

Even the best planned trips can be impacted by the unforeseen, like losing your luggage. But, with the proper travel insurance plan, you can have some peace of mind that you will be covered, so that you can go on to enjoy your trip without the stress of added expenses looming.

Travelers are encouraged to read their insurance policies closely to make sure they have the coverages they need and, more importantly, reach out to their insurance provider if they have any questions.

Chris Carnicelli is the CEO of Generali Global Assistance, North America, a subsidiary of Generali Group. CSA TravelProtection, recently rebranded to Generali Global Assistance for travel insurance. For more information, contact him at [email protected].

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