Of the 448 company employees PCI surveyed, excessive rates and fees were identified as the worst problem insurers and consumers face with towing companies.

Houston and Dallas rank number one and two on the list of U.S. cities with the most hostile towing markets for consumers, according to a new national towing survey conducted by the Property Casualty Insurers Association of America (PCI).

Related: 1 in 8 U.S. drivers was uninsured in 2015, new study says

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Key findings

Of the 448 company employees PCI surveyed, excessive rates and fees were identified as the worst problem insurers and consumers face with towing companies. Excessive daily storage rates ranked second, while others listed towing company practices that make it difficult to recover a vehicle or even gain access in order to get personal effects or commercial cargo.

The top five worst cities for towing hassles, ranked in order, are Houston, Dallas, Chicago, New York and Los Angeles. The top five states for towing hassles, ranked in order, are Texas, Illinois, California, Pensylvania and New York.

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Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected].