Alera Group, a leading national employee benefits, property and casualty, risk management and wealth management firm, has acquired Benefit Planning Services (BPS), located in Norwalk, Connecticut, and IMG Benefits Group LLC, located in Houston, Texas. Terms of the transactions were not announced.
Rockingham Insurance, one of the ten oldest mutual insurers in the U.S., and Guidewire Software, Inc., a provider of software products to Property and Casualty (P&C) insurers, today announced that Rockingham Insurance has selected Guidewire InsuranceNow™ to modernize its technology platform and transform the way it does business.
Security First Insurance (Security First), one of Florida's largest property and casualty isurers, recently selected Claim Central Consolidated (CCC), a global pioneer in digital claims fulfilment and live video streaming, to further the company's digital claims transformation. Security First expects the new claim technology to improve the claim customer experience while lowering operational costs.
Applied Systems has announced that the insurance advisory firm RCM&D selected Applied's digital agency software to standardize business operations and create a more connected customer experience. As part of RCM&D's digital transformation, the agency will leverage Applied Epic, the most widely used agency management system in the world, as its foundation and integrated self-service, mobile and quoting software to meet changing customer expectations in today's digital age.
NICE inContact, the he cloud contact center software provider, recently announced that CallVU, which offers an innovative Mobile Digital Engagement Platform, is now part of the DEVone development program and provides new intelligent self-service options for CXone customers on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Companies using CXone can engage with customers in their preferred channels and will benefit from CallVU's solutions including a rich digital interactive experience with visual IVR, advanced agent-caller collaboration and service bots that enhance customer experience and drive digital adoption.
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