Overall satisfaction for property claims has reached an all-time high of 860 (on a 1,000-point scale) at the same time the personal lines segment has experienced record claims. (Photo: Shutterstock)

According to the J.D. Power 2018 U.S. Property Claims Satisfaction Study, overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high of 860 (on a 1,000-point scale). This record comes at the same time the personal lines segment has experienced record claims following a historic string of hurricanes, earthquakes and fires in North America.

The study also finds that insurers that have achieved the highest levels of customer satisfaction have also been the most effective at managing customer expectations for the time it will take to settle claims.

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Danielle Ling

Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].