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A closer look at one insurance agency's mission of service

This insurance agency's business model is creative and successful in serving several unique markets.

By Patricia L. Harman | Updated on February 28, 2018

Robert Klinger is a strong believer in quality service and social responsibility. At his agency, these two ideals are intrinsically linked. As president and CEO of the Klinger Insurance Group in Germantown, Md., Klinger has created a business model that is creative and successful in serving several unique markets.

To understand his agency’s mission, however, it’s first important to understand how this U.S. Army veteran discovered that a career in insurance could fulfill both a social need and provide a deep sense of accomplishment.

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Patricia L. Harman

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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