Top 10 claims trends that will impact 2018

The increased use of technology is expected to accelerate claims automation in 2018. (Photo: Shutterstock)

It’s not surprising that 2017 will be remembered as the landmark year for the digital transformation of claims processing within the property and casualty insurance industry.

After all, it was the year we saw the use of drones for home roof inspections, auto appraisals via photos, customer video chats and bots used in claims processing. While many of these solutions have been topics of discussion in the industry for quite some time, insurers began to implement them in earnest through new technology during 2017.