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At issue now is how the new wave of robots will alter risks in the world and what that means for the insurance industry.

The rise of the insurance chatbot

So ascendant is the humble chatbot that some pundits are describing 2018 as the year of AI and voice technology. Will that also be true for insurance?

By Fazi Zand | Updated on February 13, 2018

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The chatbot is on the rise.

You need only look at the celebrity status Amazon’s Alexa achieved this year as a top Super Bowl ad to understand this. So ascendant is the humble chatbot that some retail industry pundits are describing 2018 as the year of AI and voice technology. Will that be also true for insurance? How warm is the embrace by insurers, agents and their customers?

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