The chatbot is on the rise.
You need only look at the celebrity status Amazon's Alexa achieved this year as a top Super Bowl ad to understand this. So ascendant is the humble chatbot that some retail industry pundits are describing 2018 as the year of AI and voice technology. Will that be also true for insurance? How warm is the embrace by insurers, agents and their customers?
Is the chatbot winning insurance fans?
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