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The future of digital customer experience in insurance

The growing demand for voice-controlled artificial intelligence (AI) is part of a bigger trend toward more personalized, customized, conversational digital experiences.

By Lisa Woodley | Updated on February 13, 2018

I’m not the most organized person. I usually have a million things going on in the morning, and I’m usually trying to figure them out as I’m rushing to catch a flight. Thankfully, I have help. She’s someone who can tell me if I need to wear a coat, how long it will take me to get to the airport, and even when my dinner reservation is on Saturday.

No, I don’t have a butler or personal assistant. I have Siri.

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