In the aftermath of a fire, a flood or some other catastrophic event many homeowners are faced with the overwhelming task of filing a claim. Carriers must quickly assess the situation and take decisive action to help their policyholders get their lives back. For carriers, there is a need to balance great customer service with a cost-effective approach.

Complex claims involving smoke or water-damaged possessions can drag on, causing serious disruption for policyholders. Having detailed their losses, it can be a long wait while claims adjusters analyze the damage and determine precisely what can be salvaged and what needs to be replaced.

Keys to shortening claims cycle times

Survey after survey highlights the speed of a claim as the number one determining factor for customer satisfaction. Insureds want to put catastrophes in the rear-view and get their lives back to normal as quickly as they can. A full contents restoration service, capable of dealing with both soft and hard contents such as furniture, clothing, electronics, appliances and more can help resolve a claim while salvaging as many precious possessions as possible.