To many, the insurance industry is a vast unknown that is supposed to respond when policyholders have an emergency or catastrophe, but beyond that, the details tend to get a little fuzzy.
In reality, while the insurance industry is a complex entity comprising insurance companies and their claims adjusters and managers, brokers, agents, risk managers, actuaries and more, they receive a great deal of support from a host of vendors such as third-party administrators, restoration contractors, software developers, researchers and others.
While not traditionally known as a swift-moving industry that embraces change easily, insurance companies do recognize the need to adopt new technology and partner with innovative companies that are technologically savvy, understand what policyholders need and complement what insurers have to offer.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
