In 2018, agents and carriers will have to balance emerging technology with human-driven customer service, according to the Ohio-based insurance-industry digital solutions provider Smart Harbor.
New insurance trends analysis from Smart Harbor outlines 5 key predictions for the new year.
According to the report, agents in 2018 will accelerate their adoption of digital tools, and agents and carriers will enter into stronger partnerships to share critical data and analytics to grow.
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Danielle Ling
Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].
