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How AI and automation can transform the claims process

Leveraging technology can save time and money, leading to happier customers.

By Joel Makhluf | Updated on December 07, 2017

The concept of Straight-Through Processing (STP) has been around in the financial services market since the ‘90s. The idea is to reduce the need for human intervention and create fully automated business workflows that speed up transactions. Thanks to improvements in software tools and artificial intelligence, STP can now be effectively applied to insurance claims.

STP enables carriers to be responsive, it reduces the risk of errors, drives down costs, and results in much swifter claims processing, which is good for customers and carriers. It was automation coupled with artificial intelligence (AI) that enabled start-up insurer, Lemonade, to process a claim in just three seconds earlier this year. Let’s take a closer look at some of the problems STP can address.

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