Never has there been a disruption in the fundamental process around how carriers acquire, service and maintain their client base that comes close to the scale we are experiencing today. Insurer business units and their colleagues in IT operations and system development need ways to respond to the challenge. Nobody wants to be caught holding stone chisels in a digital world.
Fortunately, the software revolution has finally begun to lap the insurance shore.
In our changing world, baby boomers make up the largest percentage of the population, but millennials are the fastest growing segment. Traditional carriers that recognize this generational transformation understand the need to make major changes to their core platforms, not just to support expanding offerings for current products, but also in support of digital experience and evolving insurance needs. And the technology-driven change in consumer buying behavior requires carriers to adapt quickly.
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