Insurance agents and adjusters are often away from their desks attending to customer needs and inquiries in the field. While this is a required function of business, it also creates risks for employee safety.
Managing the security of mobile workforces is not unique to the insurance industry. According to IDC Research, 72% of the U.S. workforce is expected to comprise mobile workers by 2020. When employees are not operating in an office or controlled environment, it makes it more difficult for businesses to manage the risks those workers invariably encounter. Further, it becomes increasingly more difficult to know when a worker needs emergency assistance.
Organizations with employees that operate outside of traditional workplace settings have a need to develop safety protocols and invest in different technologies that secure the safety of mobile workers.
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