For all of technology's benefits and business applications, Greg Hogan is proof that independent insurance agents are sunk without a healthy dose of humanity.

"One of the things that the industry has gotten away from is personalization," says Hogan, 57, who took over the Curabba Agency in Middletown, N.Y., in 2015 after working for 27 years as a health insurance and P&C broker.

Hogan now steers a Main Street storefront business with some client relationships that reach back generations.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

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