The devastation in Texas brought on by destructive winds and flooding rains from Hurricane Harvey brings the reality of hurricane season into focus for many. Harvey has delivered a devastating wake-up call to the U.S., and as residents begin their long recovery process, determining the true value of their losses will be a priority.

For many adjusters in the industry, there hasn't been a major storm since the beginning of their careers, and many have never experienced a catastrophe on this scale. That makes Harvey a first for many adjusters. The business interruption (BI) impact of a hurricane (or any other natural disaster, for that matter) can have some unique elements and often affects insureds who do not have experience in filing insurance claims. Addressing these types of losses can be challenging for both the first-time claimants and the adjusters assigned to manage the process. Having a thorough understanding of the BI loss analysis process and knowing which financial experts are available will help equip those responding to losses from Harvey.

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Setting expectations

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