The work performed by insurance companies is undergoing a radical shift. The convergence of human, technological and market forces will reshape roles and processes from product design and sales, to underwriting and claims, to the back-office functions of finance, actuarial and IT.
Related: Are robots in your company's future?
Robots will become more than a third of the workforce. Full-time employees will be supplemented by workers from a variety of sources. The Internet of Things (IoT) will fundamentally change product offerings.
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