Both repairers and insurers have begun to more actively monitor the differences between the planned and actual events for key process steps such as vehicle in, repair start, repair complete and vehicle out, with the goal to shave wasted time off of the claim and repair process and streamline communication between all parties.
The average days between vehicle in and repair start, and the average days between repair complete and vehicle out have essentially remained unchanged over the last three years. Each averages slightly less than one day, whether the vehicle is driveable or non-driveable, and remain an opportunity for the industry to further streamline check-in and check-out.
Over the last three years, the average number of days from the date the vehicle is brought into the shop to the date it is picked up (a 24 hour / 7 day measurement), or “keys to keys” has grown from 9.26 days to 9.85 days.
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