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Repair cycle time continues to grow

As connected cars become the new norm, what can we expect from repair costs and time? Take a look at this comparison between newer vehicles and older models.

By Susanna Gotsch | Updated on July 27, 2017

Both repairers and insurers have begun to more actively monitor the differences between the planned and actual events for key process steps such as vehicle in, repair start, repair complete and vehicle out, with the goal to shave wasted time off of the claim and repair process and streamline communication between all parties. 

The average days between vehicle in and repair start, and the average days between repair complete and vehicle out have essentially remained unchanged over the last three years.  Each averages slightly less than one day, whether the vehicle is driveable or non-driveable, and remain an opportunity for the industry to further streamline check-in and check-out.

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