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Key to workers’ compensation success: Adapt to changing environment

To remain relevant, the workers' compensation industry must take on four challenges, says Bill Donnell, president and CEO of NCCI.

By Bill Donnell, CPCU | Updated on July 18, 2017
Change is inevitable, as the workers' compensation industry knows all too well. (Photo: Shutterstock)

Do you remember the days when you had to make a trip to Blockbuster to rent a movie? Most kids now have no idea of that concept, thanks to streaming services like Netflix.

Did you know that Blockbuster had the opportunity to partner with Netflix? But Blockbuster turned the offer down. At the time, Blockbuster was at the top of its game with thousands of locations and millions of customers like me.

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