Insurance professionals are extraordinary people who are rarely recognized for their efforts. They meet policyholders during a major crisis, investigate the incident and determine what aspects are covered under the insured's policy. To say their jobs are challenging would be an understatement, and yet they invest countless hours working to resolve these claims.
Last month at the America's Claims Event in Charlotte, N.C., we recognized two outstanding individuals and one leading-edge company for their contributions not only to their policyholders, but to the insurance industry in general.
The ACE/Claims Magazine Customer Champion Award, recognizes a claims professional who goes to extraordinary lengths to serve a company's customers, was presented to Michelle Bjarnson of Generali Global Assistance's travel insurance division, previously CSA Travel Protection, for creating the Voice of the Customer position for the claims and customer service departments. Bjarnson is the company's ultimate customer champion and works with the claims team to exhaust every option available to resolve customer issues.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
