It takes only a single viewing of Antiques Roadshow, the popular PBS television series, to understand its appeal.

The show follows a set format — first it calls upon residents in a featured town or city to bring in their antiques and collectibles for expert appraisal, and then it documents a few of the unique and highly valuable treasures these residents unknowingly possess.

The show has yielded a number of spectacular finds. The highest valued item being a collection of 18th century Chinese rhinoceros-horn cups with an estimated worth between one and one-and-a-half million dollars. The owner would later go on to sell two of them at auction for $146,500 and $182,500. Several other items have been highly appraised, including a Norman Rockwell oil painting, The Little Model ($500K), and a mobile sculpture by Alexander Calder, the inventor of the mobile ($400K-$600K range).

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Accurate assessment & valuation of loss

With these high valuations, the show taps into the popular fantasy that particular items in the owner's hands have great value. And this is the framework that claim adjusters have to contend with when handling property loss claims — striking a balance between delivering quality customer service that leaves the insureds pleased, while at the same time rendering an accurate assessment and valuation of the loss.

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