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This insurance company is secure in its tech innovation strategy

Here's a look at how one incumbent insurer is going about the business of modernization.

By Elana Ashanti Jefferson | Updated on May 23, 2017

Based in Walnut Creek, California, CSAA Insurance Group is a 100-plus-year-old company that in recent years took decisive steps to modernize its core property & casualty business.

In addition to establishing an Innovation Center dedicated to exploring and developing new insurance products and services for the future, this AAA insurer has also enlisted a Silicon Valley veteran: Debbie Brackeen recently came on as CSAA’s chief strategy and innovation officer, and will oversee the company’s technology, product and service delivery upgrades.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

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