By 2022, there will be an estimated 2 billion connected vehicles on the road. This transformation will impact insurers, repairers and original equipment manufacturers (OEMs), creating new risks and opportunities.
Changing the Conversation
In the past, a lot of the interactions that an insurer had with the customer would be at renewal time or when there was a claim. With connected cars, insurers can now have a pipeline and ongoing communication channel to their customer, creating opportunities for service, engagement, and driver improvement. This signals broader thinking about what connected car data – or telematics – can do, expanding opportunities beyond only marketing and policy discounts.
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