The U.S. automotive insurance market will face numerous challenges in 2017 and beyond.
As the auto industry responds to changing vehicle technology and notions of personal mobility, and the growth of digital technologies, the internet of things (IoT), artificial intelligence (AI) and analytics, the type of insurance products carriers will underwrite and the way claims are resolved will also change.
Data about policyholders, potential customers, and claimants will be supplemented with information from the vehicle itself and other IoT devices, creating the opportunity to shift from the linear, people-intensive processes that exist today, to integrating data sets to speed and improve decision-making, combat fraud, and deliver more emergency and value-added services to drivers and vehicle occupants.
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