Search
 

The millennial claims writer: Training a new generation

Grammar, punctuation and word choice still matter in claims.

By Gary Blake | Updated on March 27, 2017

It is estimated that in the next several years, 25 percent of the “old-guard” claims professionals will retire and eventually be replaced by millennials – those who were born between 1980 and 1999.

There is some angst among claims executives about the takeover of a new generation. One of the biggest worries is how a generation raised on cell phones, text messaging and emoticons will ever be able to become effective writers, despite the existence of numerous template letters and forms. They are on the doorstep: vocationally oriented millennials whose education may not have embraced the liberal arts smorgasbord of reading, writing, literature and other aspects of what was once considered a well-rounded education.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.