This is the third installment of a series detailing the five disciplines at the core of an effective data metrics program for claims litigation organizations.
The first two articles in this series focused on the importance of a good metrics program to claims organizations and how to generate rich and reliable data.
In this entry, I will describe how to effectively use that rich and reliable data by strategically segmenting it.
|What is data segmentation?
To effectively use the information that you have gathered, you must be able to divide it into chunks that help you meaningfully analyze the data. For example, lawsuits involving auto property damage are not the same as wrongful death nursing home cases, and so they are naturally handled differently, with costs and losses likely evaluated in different ways. Dividing, or segmenting, report data into these categories supports strategic decisions tailored to those specific claim types.
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