Service businesses can be tough for many reasons. One of the biggest is that when they do their jobs and deliver the promised service, people rarely notice: it's just expected they'll do so. But should they fail to deliver all or even part of what's expected, that's a whole different story.
I was reminded of these almost "no win" situations this morning, when I opened a letter from my internet provider CenturyLink. I'm not sure that internet providers technically qualify as "service companies," but from my perspective, CenturyLink is providing a service to me: one that I take for granted when they do. And because I'm able to work from my home largely because of the internet, I get pretty cranky about it when they occasionally don't provide said service due to a system problem or a lightning strike, etc. (we get a lot a lightning up here in the mountains of New Mexico).
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
