Contractor program utilization has increased significantly across the U.S. and is starting to expand to other parts of the world as insurance carriers look to raise the bar on customer satisfaction, which subsequently leads to increased policyholder retention. As more and more insurance carriers expand their offering, it's important to understand what separates the best from the rest.
What does each service provide that gives value to individual carriers and their policyholders? What is the primary reason to utilize a contractor program? Are their risks or rewards in doing so? Ultimately, the insurance carrier needs to determine what it wants to accomplish through the use of a contractor program. While there can be many benefits in a well-administered program, difficulties may also arise if there is a lack of structure and process in the contractor program.
Take, for instance, Contractor Connection, which has been providing contractor managed repair services for national and regional insurance carriers for more than 20 years and is the industry leader. Contractor Connection is a proven solution that reduces cycle times, ensures fair and reasonable estimates, increases customer satisfaction, and is easy to implement.
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