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8 tips for writing better claims letters

Your form letters just might need a makeover.

By Gary Blake | Updated on February 24, 2017

In a world where Twitter, emoticons, text messages, emails and social media have become the preferred means of communication, for claims professionals, there is still a need to contact policyholders and claimants in writing.

Many insurers have form letters that they have been using for quite a while. How long has it been since you have looked at the template letters your claims professionals use regularly?

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