Which auto insurance companies do consumers prefer? Insure.com surveyed current customers of large car insurers and asked them to rate them based on five measurements.
Related: 9 consumer-friendly auto insurance innovations
Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 20 leading companies in the auto category. Only current customers of the insurers on Insure.com's lists were surveyed.
Related: 10 questions to help assess your clients' changing insurance needs
Auto insurers were ranked according to a weighted five-point measurement of the following factors:
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Customer service
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Value for price
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Claims processing
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Would renew and
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Would recommend
Weighted measurements were derived from surveyed policyholders' rank of prioritization of these factors.
Keep reading to find out which companies rank highest among consumers for auto insurance.
Related: 10 best all-wheel drive cars and SUVs in the snow
20. Farmers Insurance
Score (out of 100): 81.1
Value for price: 75
Customer service: 83
Claims service: 83
Customers who recommend: 83%
Related: Auto insurance rose over 7 percent in January's consumer price index
19. Esurance
Score: 81
Value for price: 81
Customer service: 80
Claims service: 92
Customers who recommend: 85%
18. Erie Insurance
Score: 85.4
Value for price: 89
Customer service: 87
Claims service: 80
Customers who recommend: 87%
Related: 8 ways telematics will shape insurance agencies in 2017
17. 21st Century Insurance
Score: 86.3
Value for price: 87
Customer service: 81
Claims service: 90
Customers who recommend: 87%
16. Liberty Mutual Insurance
Score: 86.5
Value for price: 80
Customer service: 86
Claims service: 96
Customers who recommend: 83%
Related: The most dangerous U.S. cities for pedestrians
15. The General Insurance
Score: 86.9
Value for price: 89
Customer service: 86
Claims service: 88
Customers who recommend: 85%
14. Allstate Fire and Casualty Insurance Co.
Score: 87
Value for price: 78
Customer service: 92
Claims service: 92
Customers who recommend: 86%
Related: 10 states with the best drivers
13. Safeco Insurance
Score: 87.6
Value for price: 89
Customer service: 89
Claims service: 84
Customers who recommend: 86%
12. Titan Insurance
Score: 88
Value for price: 88
Customer service: 85
Claims service: 89
Customers who recommend: 89%
Related: 10 states with the worst drivers
11. Geico
Score: 88.1
Value for price: 81
Customer service: 89
Claims service: 94
Customers who recommend: 87%
10. Nationwide Insurance
Score: 89
Value for price: 83
Customer service: 90
Claims service: 92
Customers who recommend: 88%
Related: Personal auto policies: 5 questions agents should ask buyers
9. American Family Insurance
Score: 89.2
Value for price: 90
Customer service: 90
Claims service: 88
Customers who recommend: 86%
8. Progressive Group of Insurance Cos.
Score: 89.6
Value for price: 86
Customer service: 88
Claims service: 93
Customers who recommend: 88%
Related: The Hartford Tops Auto Claims Study
7. The Hartford
Score: 90.2
Value for price: 91
Customer service: 90
Claims service: 88
Customers who recommend: 88%
6. State Farm Mutual Automobile Insurance Co.
Score: 90.4
Value for price: 85
Customer service: 92
Claims service: 92
Customers who recommend: 88%
Related: Auto claims face a bumpy road ahead
5. Mercury Insurance
Score: 91.1
Value for price: 93
Customer service: 94
Claims service: 90
Customers who recommend: 86%
4. Travelers Cos.
Score: 91.2
Value for price: 89
Customer service: 91
Claims service: 98
Customers who recommend: 84%
Related: How driving habits are changing the auto insurance industry
3. CSAA Insurance Group
Score: 91.3
Value for price: 92
Customer service: 88
Claims service: 93
Customers who recommend: 90%
2. Auto Club of Southern California
Score: 94.8
Value for price: 95
Customer service: 94
Claims service: 96
Customers who recommend: 91%
Related: Top 8 consumer concerns about self-driving cars
1. USAA
Score: 97.2
Value for price: 91
Customer service: 100
Claims service: 100
Customers who recommend: 92%
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